How to make an eOrder? Step by step
1) Open BioMark’s Doctor Platform 2) Click the Orders tab 3) Select an existing patient /Create a new patient 4) Select the ordering doctor code, billing code, profile/panel, and tag-on. 5) Input clinical indication 6) Collect required samples and input required details like collection date/time, fasting duration 7) Confirm order and generate barcode 8) Print the barcode sticker/write down the order number on the purple lab request form 9) Call customer service for sample collection
Is it possible to prioritize eOrders and only collect specimens when patients arrive?
Yes, you can create an eOrder first where you select or create patient records and choose the desired profiles, panels, or tag-ons. After that, you can click "Schedule For Later" so that the eOrder will be added to the "Worklist" tab. The worklist tab is a list of patients who require sample collection and can be used as a to-do list for the clinic's phlebotomist when withdrawing blood samples.
Is it possible to amend or add-on tests to a completed eOrder?
Although we do not provide support for editing or adding test functions during the initial phase of feature launch, you can still make changes or add new tests by following these steps:
- To add new tests, get in touch with Innoquest customer support at 03-7956 4916.
- Provide the eOrder number and let them know which tests you would like to add.
Can clinics order their customized profile online?
Certainly! Since the BioMark Doctor Platform is tailored to each user, we will show your personalized profiles on the "Test Selection" page. These profiles are associated with your billing information and should appear after selecting the correct Bill Code.
The eOrder sample from the clinic has been rejected. What should be the next step?
The lab operation team will reach out to your clinic to schedule another sample collection. If there are no changes to the order details, including panels, profiles, and patient demographics, you can reprint the same eOrder barcode from the eOrder history page. However, if there are any changes, you will need to create a new eOrder with the updated details and use the new eOrder barcode number.
What are the orderable profiles or panels for eOrder?
In this initial phase, clinics will be able to order all tests that are orderable using the general request form. Please note that eOrder is currently not supported for test orders made with the forms listed below:
- Prenatal Screening Request Form
- Histopathology/Cytopathology Request form
- Request for Antenatal Screening Form
- Transfusion and Blood Component Request Form (By Agreement only)
- Insurance Request Form (e.g. Great Eastern, Micare, Prudential, etc.)
- Corporate Request Form in blue color (is supported, per-request only)
- Clinical Trial Request Form
- Covid test (code NCV)
We are continuously working on improving our service and aim to support all test request forms in the near future.
The eOrder feature is not enabled for all clinics, as it needs to be activated first. What are the steps required to activate it?
Please attend the BioMark Weekly Webinar. Clinics should request the eOrder Activation Form from their Key Account Manager, who will then submit the form. BioMark will review the form and activate the eOrder. Once the eOrder is activated, an email will be sent to the clinics with their Key Account Manager cc'ed. Start eOrdering today and send your first eOrder sample!
Is it possible for clinics to modify eOrder details such as patient demographics and selected tests?
Once an eOrder has been confirmed and a barcode/eOrder number has been generated, it is not possible to make any changes from the BioMark Doctor Platform screen. Please follow these steps:
- If the samples have not been collected yet, clinics can create a new eOrder and replace/relabel the former barcode/eOrder number with the new one.
- If the samples have already been collected, clinics should call the customer call center and request to change the details.
- If the results have already been generated, clinics should call the customer call center and request to change the details.
How to trace an eOrder request and check its current status progress?
Once an eOrder is placed, it will be recorded and easily accessible in the "Order History" tab. This will also eliminate the need for carbon copies of physical request forms. Users will be able to track the progress of their eOrders by checking the Status column. Please refer to the table below to see the different stages and their corresponding statuses:
- Pending
- Result being processed
- Lab result received
What happens if the barcode/eOrder number is incorrectly labelled on the purple lab request form?
It is important to ensure that the barcode or eOrder number on the purple lab request form is correct. If it is incorrect, there could be errors in testing and reporting the results. To prevent this, clinics need to properly label specimens before submitting them for testing.
To make sure lab tests and results are accurate, clinics should follow these steps when preparing specimens for collection by the lab courier rider:
- Label the specimen with the patient's full name and IC number/passport number. This information should match the details on the eOrder, which is generated when the doctor orders the lab test through the BioMark Doctor Platform.
- When the samples arrive at the lab, the sample reception (SR) staff will scan the eOrder barcode to retrieve the eOrder details. They will then check them against the labeling on the specimens. If the details don't match, the SR staff will identify the error before proceeding. This is important to make sure the correct sample is being tested, and to avoid inaccurate or misleading results.
By taking the time to properly label specimens and checking that the details match the eOrder, clinics can help make sure lab testing and results are accurate. This is essential for effective patient care.
Can a sub-account create an eOrder? And how can I add new doctors to the eOrder list?
Yes, a sub-account is able to place an eOrder. However, if you create a new sub-account for a doctor, they will not automatically appear in the ordering doctor selection when making an eOrder. The doctor must be registered with Innoquest Pathology prior to this. Please contact your dedicated key account manager to register any new doctors.
Why do some patient profiles have a profile image, and why do some patients have duplicated profiles with the same name and ID number?
In the BioMark Doctor Platform, there are two types of patient profiles: system-generated profiles and patient-app-based profiles.
- System-generated profile: This profile is automatically generated by the system whenever a lab result is sent to the BioMark system. The profile picture will be empty, there will be no green icon at the top left of the screen, and no medical history tab will appear.
- Patient-app-based profile: This profile is created when the patient downloads the BioMark app and scans the clinic's BioMark QR code. The patient profile will have a profile picture, mobile number, and email address, along with a green icon at the top left of the screen.
Essentially, if an eOrder is made using a Patient-app-based profile, the patient can view their results directly in their app once the eOrder result is ready and reviewed.
If a patient wishes to keep their information confidential, can a clinic remove the eOrder or patient profile that was created?
No, any eOrder that has been created and confirmed will appear in the eOrder history tab. However, you may request the deletion of the record by sending an email to our support team at doctors-my@biomarking.com.